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Interesting Facts About Us

Everything you’ve always wanted to know about your holiday with us …

When can I check in and check out?

Check-in is possible from 2:00 PM, and check-out until 10:30 AM.
We are happy to store your luggage if you arrive early or leave later.

What board options are included in the price?

You can choose between half board or bed and breakfast.
With half board, we spoil you with a rich breakfast buffet featuring many regional and homemade products, and a varied 5-course dinner menu with a large salad buffet, homemade dressings, and a fine vinegar and oil selection.
We also offer themed culinary evenings such as Italian night, Törggele evening in autumn, and special buffets like pasta, dessert, or cheese buffets.
Our breakfast buffet is open from 7.45 to 10.00 a.m. Dinner and the salad buffet is served from 7.00 to 8.00 p.m.

Are pets allowed?

Yes, dogs are welcome upon request.
We charge a small cleaning fee of €17.00 per day for your four-legged friend.
Please understand that dogs are not allowed in the wellness area or dining room.

Is the hotel family-friendly?

Absolutely! Families appreciate our spacious rooms, garden, pool, and the many activities and excursions for all ages.
You can borrow a cot, high chair and baby monitor from us free of charge. Other highlights for children: painting sets, children's computer, table football our playground and the riding stable in the village.

Are there parking facilities at the hotel?

Yes, we offer our guests free parking directly at the hotel, as well as a covered garage

Is there a bike rental service at the hotel?

Yes, mountain bikes and e-bikes are available for rent for an additional fee.

Where is Hotel Sonnenheim located?

Hotel Sonnenheim is situated in a wonderful panoramic location in Hafling (Avelengo), about 13 km above Merano, offering breathtaking views of the Adige Valley and the surrounding mountains.

Does the hotel have a wellness area?

Yes! Families with children can enjoy a spacious spa area with a textile Finnish sauna, steam bath, infrared cabin, Kneipp foot bath, and relaxation room.
Guests aged 16 and older can use the adults-only spa with a panoramic Finnish sauna, bio sauna, steam bath, ice crusher, nude outdoor area, two panoramic relaxation rooms, and a tea corner with local herbal teas.

Is there a discount for regular guests?

The following discounts apply to our regular guests for a minimum stay of 7 nights (except during the Christmas season and the month of August):
2% off the fifth stay
5% off the tenth stay

What are the cancellation terms?

Cancellations are only valid in writing. The following provisions shall apply:

  • Cancellation until 30 days before arrival: free of charge
  • Cancellation 30 to 3 days before arrival: 70 % cancellation fee on the total amount of your stay
  • Cancellation from 2 days before arrival, late arrival or early departure: 100% of the total amount of your stay
  • For non-arrival: 100% of the total amount of your stay
     

Is there a travel cancellation insurance?

Yes, something may happen before you start your journey. With our travel cancellation insurance you are financially protected. If you arrive late for your booked hotel stay or do not arrive at all or leave early, you may be billed cancellation charges. To protect you against any expenses in such cases, we recommend a travel cancellation insurance.

How can I make a reservation?

You can easily book via our website, by phone, or by email.
We will confirm your reservation immediately.

How can I reach the hotel?

You can easily reach us by car via the Brenner motorway (A22), exit Bolzano South, then follow the signs toward Merano/Sinich and continue to Hafling. A bus stop is located near the hotel.

 

What leisure activities are available nearby?

Hafling is a paradise for hikers, mountain bikers, and riders.
In winter, the Merano 2000 ski area offers perfectly groomed slopes and beautiful winter hiking trails.

 

Is there a pool?

Yes, we have a heated indoor pool with panoramic views and direct access to the sunbathing lawn.

 

Does the hotel offer Wi-Fi?

Yes, free Wi-Fi is available throughout the entire hotel.

 

Which languages are spoken at the hotel?

We speak German, Italian, and English.

 

Is there a shuttle service?

Upon request, we are happy to organize transfers from/to Merano or Bolzano train stations, or Bolzano Airport.

 

Can you go hiking directly from the hotel?

Yes, numerous hiking trails start right at the hotel – from easy alpine walks to challenging summit tours.

 

Is there a ski school in the Merano 2000 ski area?

Yes, in the Merano 2000 ski area we have two ski schools: the Merano 2000 Ski School and the Altura Ski School.

 

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